Diaper Bag - Leather Brown

At Tanrius, we focus on getting your order to you quickly and securely. Once your purchase is confirmed, our fulfilment team processes it within 1–4 business days, allowing time for quality checks and careful packaging before dispatch.

Parcels are usually delivered within 3 to 14 days once dispatched. Timings may vary depending on courier networks and local handling in South Africa, but we always aim for a smooth, reliable service. As soon as your parcel leaves our facility, you’ll receive an email with tracking details so you can monitor its journey.

All products displayed on our website are in active stock at the time of purchase. We do not list unavailable items, which means your order is ready for dispatch without unnecessary delays.

To maintain steady supply and dependable delivery, we partner with SF Express, a trusted third-party logistics provider in China. Their global expertise keeps our operations efficient and ensures a consistent flow of products.

We want you to shop with full confidence. If your order does not meet expectations, you may return it within 30 days of delivery for a refund or exchange.

How to Start a Return
Please email info@tanrius.com and include:

• Your full name
• Order number
• The item(s) you wish to return
• A short explanation of the reason for return

Once approved, our team will issue a prepaid return label so you can send your parcel back at no additional cost. Attach the label securely and drop your package at your nearest postal location.

Return Addresses

UPS Access Point
21 Adderley Street
Cape Town 8000
South Africa

Royal Mail Delivery Office
45 Market Street
Manchester M1 1PW
United Kingdom

Refunds and Exchanges
After your returned item has been received and inspected, we’ll process a refund to your original payment method or arrange an exchange if you prefer. Refund timing may vary depending on your payment provider, but you will be kept updated by email at each stage.

Our Commitment
We aim to make the return process straightforward, transparent, and stress-free. If you need help at any stage, our support team will be happy to assist you.